Wesley Baker BIT
Provides primary support to end users on a variety of issues, including printing, virus, passwords, productivity software, and hardware troubleshooting. Reporting to the Help Desk Manager, this position acts as a tier 1 and tier 2 support for our staff, faculty, and students. Responds to telephone calls, email and ticket-based requests for technical support. Documents, tracks, and monitors issues to ensure timely resolutions. Familiar with a variety of the field's concepts, practices, and procedures.