Student complaints of program integrity must be submitted in writing, within one year of the alleged violation, to Student Affairs.
It is expected that, when appropriate, every effort is made to resolve issues informally or through mediation. If a suitable solution cannot be reached through informal means, a formal written complaint may be made.
Written complaints should include the complainant’s full name, address, and contact information, including email address and telephone number. Complaints should specify enrollment status (whether the complainant is a current, former, or prospective student). The complaint should be specific in describing the nature of the complaint and relevant information: the names of the parties involved, including witnesses; date(s) of occurrence(s); informal efforts to resolve the issue; and the policy or procedure, law or rule, and/or accreditation standard violated (if known). Any supporting material that substantiates the complaint should also be included. The designee within Student Affairs will take steps to keep the identity of the individual(s) filing the complaint confidential to extent allowed under law.
Student Affairs will acknowledge receipt of complaint within five (5) working days and respond to the complainant with a recommended resolution within 30 calendar days of receipt of the written complaint. If the recommended resolution is accepted, any resulting steps or changes are implemented, and the process is complete. If the recommendation is not accepted, the student may appeal to academic program administration. If the result of the appeal is still not accepted by the student, the student may appeal to the University provost. If, upon appeal to the provost, the recommended resolution is still not satisfactorily achieved, the student may file a complaint with the appropriate agency following the agency’s procedures.
For complete instructions on filing a complaint, access the Student Complaints of Program Integrity procedures in the University Procedures folder at MyPNWU.
Policy link: Student Complaints of Program Integrity policy
Page revision date: June 16, 2023