Technology Services
Technology Services supports the University computing infrastructure and end user computing devices. The help desk office is located in Butler-Haney Hall 105 and is staffed from 7:30 a.m. to 5:30 p.m. Monday thru Friday. The Help Desk provides students full support for PNWU services like Moodle and Outlook, but minimal assistance with personally owned devices like laptops and phones.
Learn more on the Technology Services webpages of PNWU.edu.
PNWU Email
PNWU issues email accounts to each new student prior to matriculation and it is retained for the alumni use after graduation. Students are expected to read, understand, and abide by the acceptable technology use policy.
Policy ling: Acceptable Technology Use policy
Replacement of PNWU-Issued Equipment
Submit a written request for replacement of PNWU-issued equipment to Student Affairs. If replacement is approved, the student will be charged and the equipment purchased. Once the cost is paid by the student, Purchasing will be notified to order the equipment.
Laptops
Students are required to have a laptop that meets the minimum hardware and software requirements detailed on the Technology Services webpage. Laptop purchases are the responsibility of each student. Financial aid is available to cover the purchase cost of a laptop once during the student’s educational program. Technology Services will provide limited software support and consulting for student owned computing devices, details of the support provided can be found on the Technology Services webpage.
Learn more on the Minimum Student Laptop Requirements webpage of PNWU.edu.
Privacy Screen
A privacy screen on the student’s testing device (laptop and/or iPad) is required. The privacy screen must cover the entire screen and must block all peripheral views greater than approximately 30 degrees on either side of the student.
Printing Procedures
PNWU students attending classes on the PNWU campus are allocated $50 in printing credit at no charge, students attending clinical experience courses in hospitals, clinics, and private practices are allocated $24 in printing credit. Additional credit can be purchased online if needed.
Printing credit provided by Technology Services will expire at the end of each academic year and reset at the beginning of the next year. Any credit purchased by the student during the year will carry over to the next year.
Printing will be tracked and charged to your printing account.
- $.05 per page for B&W prints (.03 per side for duplex)
- $.15 per page for color prints (.09 per side for duplex)
Learn more on the Student Printing webpage of PNWU.edu.
Moodle – Learning Management System
Moodle is the learning management system used by PNWU for course items such as syllabus, schedule for courses, learning objectives, and lecture and lab materials. Additional usages include orientation, library, and student resources.
Lecture Capture
Depending on the academic program and individual faculty member, most lectures are recorded and available in the Moodle based courses soon after. Student questions and/or comments may be recorded.
Students may watch recordings online, or download them for off-line viewing on their personal devices. These recordings are for PNWU student viewing only and copyrighted by the University. Posting to another location is forbidden.
Audience Response System
PNWU provides access to classroom polling software in all learning spaces with no cost to students. Students are required to use their personal device (e.g., laptop, iPad, smart phones, etc.) to respond to polling questions.
Online Secure Assessment
PNWU-COM uses ExamSoft and its desktop and mobile secure testing application, Examplify, to administer the majority of classroom based summative assessments.
Learn more about ExamSoft and download Examplify on the Teaching and Learning webpages of PNWU.edu.
Student Software Purchase
Students may access Microsoft Store for PNWU and Technology Services webpage to access free and discounted software.
Student Onboarding System
Instructions are emailed to the incoming students as they are given access to the onboarding system (MyRecordTracker for MAMS and DO, Exxat for DPT and MSOT). All records for immunizations, criminal background checks, and drug screenings will be uploaded by the student unless PNWU receives the reports directly from the screening vendor.
The PNWU designated health care professional will review the documents, communicate with the student as needed and update the status of immunizations.
PNWU Calendar
The PNWU Calendar system provides students the option to reserve group study rooms, view student and non-student events, view daily curriculum calendars, and provides links to event requests and making tutoring and recitation room requests.
Progress IQ
The Progress IQ system is an academic advising tool used to track a student’s progress towards meeting the program learning objectives. The student and their advisor will use Progress IQ to monitor their course activity grades. All final grades are available on Self-Service.
Self-Service
Self-Service provides students the ability to track missing documents, review their registration, official grades, make a payment, and track their degree requirements. The login uses your PNWU network account password and username (first part of your PNWU email, for example admission for email account admission@pnwu.edu).
The following functionality is available in Self-Service.
Checklist
The Checklist has any requirements or documents the student must complete such as onboarding requirements, security forms, graduation requirements, required surveys, etc. The Checklist should be monitored to ensure timely completion of requirements.
Stop List
A student with missing requirements or a financial obligation will have a stop on their account to prevent the receipt of grades, transcripts, registration for classes, enrollment verification, and credentialing for clinical experiences. Students with a stop on their record may receive a documentation of counseling.
Students with payment pending from the Veterans Administration are exempt from receiving a stop as long as they have:
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- Produced the certificate of eligibility by the first day of term
- Provided a written request to be certified for veterans’ benefits
- Provided any additional information needed to properly certify their enrollment
A stop item will result in the student not being registered for the following term. All students must be registered in order to be eligible for financial aid nor access to Moodle and ExamSoft. Student not registered may not attend courses and will not be granted excused absence.
Academic Plan
The Academic Plan is a drop down from the Registration top menu. The Academic Plan tracks the student’s progress in meeting degree requirements. Monitoring the Academic Plan becomes essential as the student nears the end of their education to timely completion of degree requirements.
Schedule
The Schedule is a drop-down menu from the Classes top menu. It lists the student’s courses for the selected term. A daily course schedule will be available on the Moodle course page and on the PNWU Calendar. The Schedule in Self-Service will assist the student in determining which lab section to attend (01 = Group A, 02 = Group B for example).
Finances
The Finances drop top menu allows student to access their account balance and statement, view their financial aid account, and view their 1098-T tax form.
Balance
Please pay your balance online in Self-Service.
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- There is no fee for paying with a bank account
- There is a 3.15 percent service charge for using your debit or credit card
- Students may grant access to a family member or other person to make payments on their account. See the Shared Access section below for details.
Steps to Make a Payment:
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- Log into Self-Service using your PNWU user name and password, single sign-on is activated
- Navigate to the “Finances” top menu
- Click on the “Balance” from the drop down menu
- In the “Period” field select the current semester or All for and the “View” of what you want to access (usually “Balance Summary”)
- In the “Payment Period” field select
- the current term for charges currently due
- the future term if pre-paying a charge
- In the “Amount” field, enter a dollar figure, click “Make a Payment”
A pop-up window will appear, click “Continue” to proceed to the payment website.
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- Payment Amount will carry over from the amount you entered in Self-Service
- Payment Method
- New Card will require the entry of a debit or credit card and will apply a 3.15 percent service fee
- New Bank Account will require the entry of account type, routing number, and account number
- Click continue to finish the payment processing
All refunds will be returned through direct deposit into the student’s bank account via the automated clearing house (ACH).
Tuition is reviewed by the PNWU Board of Trustees annually in the spring for the upcoming academic year.
Policy link: Student Tuition and Fees policy
Statement
The Statement drop down menu allows the student to view and print a student account statement as needed.
Financial Aid
The Financial Aid drop down menu allows the student to monitor any missing documents, their estimated PNWU budget, aid, and anticipated disbursements. The student cannot accept or decrease loan awards in Self-Service.
1098-T
The 1098-T drop down menu allows students to consent to receive their 1098-T tax form electronically. 1098-T forms are produced by the PNWU Finance Office, 111 University Parkway, Ste 202, Yakima WA 98901, 509.452.5100, by January 31.
Instructions to give consent:
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- Select Consent Forms
- Click on the 1098-T form, read the description and the terms and conditions
- Select “I Accept” if consent is given to receive the form electronically
- Click “Accept”
This consent to receive the 1098-T form electronically applies to every year after the consent is given until it is withdrawn. Students that do not consent by clicking the “I Accept” box or who withdraw consent before December 31 each year will receive a paper form in the mail at the address on record with PNWU. Please review your current address on your Profile in Self-Service.
Instructions to withdraw consent:
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- Log into Self-Service
- Navigate to the Finances top menu, select 1098-T from the drop down menu
- Select Consent Forms
- Click on the 1098-T form, read the description and the 1098-T form notice
- Unselect the “I Accept” box to receive the form electronically
- Click “Accept”
Withdrawal of consent does not apply to a form that was furnished electronically before the date on which the withdrawal of consent takes effect. If students would like to receive a paper form in addition to the electronic form, submit an email to ymartinez@pnwu.edu. A request for a paper form does not withdraw the consent to receive the form electronically.
Electronic 1098-T forms are provided in PDF format. Students must have an internet browser to access Self-Service and Adobe Reader in order access the form.
The 1098-T tax form is downloaded by navigating to the PDF Download hyperlink on the 1098-T page.
Grade Report and Unofficial Transcript
Faculty members, or their designee, will post grades to the Registrar Office or the secured online portal, Self-Service. Students may access their grades within one week of the course end date. The Family Education Rights Privacy Act (FERPA) permits the posting of grades in a public manner only if the student is assigned a unique identifier known only to the student and the faculty member.
The official grade reports and unofficial transcript are found on the drop down menu of the Grades top menu.
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- Click Grade Report and Grade Period, and Self-Service will display the official grades and the student’s academic standing.
- Click Unofficial Transcript to view all course, both in-progress and completed that you have been enrolled.
Profile
Hover over your name in the upper right corner of the Self-Service window to access your Profile. The Profile allows a student to find their student ID, change password, PNWU email address, updated personal information, addresses, and phone numbers. Students must maintain their addresses and phone numbers at all times.
Preferred Name
In the preferred name area of the Profile the student may provide a display name (preferred name), gender identity, and preferred pronouns. The display name will be used on non-legal documents such as class lists, email address, and security badges. See the Student Name section for details.
Please note that software system user account names may not be updated depending on timing of the name change and system functionality.
Shared Access
Shared access allows students the ability to designate information they would like someone else to access in Self-Service, such as the ability to make payments, access grades, and access financial aid awards.
Complete the Consent for Third Party Access form and return it to registrar@pnwu.edu for processing. Once the person(s) designated on the form are setup the student will be notified and then may log into Self-Service, invite a user, and designate the access to be shared. The student may change the access or delete the access at any time.
Page revision date: June 16, 2023