Responsible Unit: OIIE | Executive lead: Provost
Created: 5/2011 | Reviewed/Revised: 3/6/2018, 1/2021, 4/24/23 | Effective: 1/4/2021, 5/1/2023
Compliance: COCA 2.4, NWCCU 2.C.2, 2.D.2, CAPTE 3F, ACOTE 3.4.4
Approving Body: PAC | Classification: Institution-wide
Policy:
Any individual may file a complaint regarding an accreditation standard, eligibility requirement, procedure, or policy. Such complaint must be filed in accordance with procedures in place at PNWU before seeking resolution from an accrediting body.
Records of the receipt, adjudication, and resolution of written complaints will be maintained by the dean/director of the program receiving the complaint (for programmatic accreditation complaints) or by the University provost (for University accreditation complaints).
At no time will any adverse action be allowed against the person(s) for filing a complaint.
Definitions:
For this policy, a complaint is a written explanation of dissatisfaction or disagreement with an action, decision, or omission within the control or responsibility of PNWU relative to accreditation standards, eligibility requirements, procedure, or policy.
Procedure:
See Complaints Related to Accreditation, found on the Accreditation page at PNWU.edu
Related Documents:
Student Complaint of Program Integrity Policy
Policy Resources
- Policy Development and Approval Training
- Establishing and Creating University Policies and Procedures (Policy)
- Policy Development & Approval Procedure
- Policy Development & Approval Diagram
- Policy Justification Form
- Policy Template (password protected)
- Procedure Resources (password protected)
- PNWU Alumni Association Bylaws
- COM Bylaws
- PNWU Bylaws
For assistance with policies and procedures contact:
Lori Fulton
lfulton@pnwu.edu